Incorporating Customer Interaction Into the Marketing Plan
By Bobette Kyle
http://www.websitemarketingplan.com/marketing_management/interaction.htm
Today more than ever the Internet is part of mainstream culture. Google
is now a verb as well as a search engine. For the first time in
history, major retailers receive more orders online than through their
catalogues. 6.2 million tune into YouTube.com daily. 55.7 million
interact monthly on MySpace.com.

