Thoughts and observations on marketing & strategy from Bobette Kyle of WebSiteMarketingPlan.com.

March 26, 2008

Social Networking, SEO, Print Publications, New Product Media Release

http://www.websitemarketingplan.com/NewsletArch/newsletter03_25_08.htm

Hello Folks -

This issue is all about attracting the right people for your product or service. Each of today’s articles addresses how to attract customers using a different marketing method.

Currently, the hottest methods involve interacting with potential customers and fans directly through social networking. Approaching this like advertising won’t cut it. People in social networks are looking for genuine interaction and interest in them. 18-year-old Country music star Taylor Swift, for example, is a phenomenal example of how social networks can prove wildly successful. Taylor’s career exposure began on the Internet as she diligently cultivated a growing fan base through her MySpace page. According to CMT News, “She said she closely supervises her MySpace page, even going so far as to personally write her biography in first person for it.” Taylor also says she spends an hour each day personally answering comments and emails. A look at her blog and MySpace page (myspace.com/taylorswift) quickly reveals another aspect of her networking success: the imagery and her writing style appeal to her online fans, predominantly teenage girls like her. “I have beautiful friends. Be one,” she quips. And they all love her ― 661,458 of them. Social networking success will look a little different for each of us ― because each of us appeal to a different type of person ― but the underlying constant is connecting individually with your customers. For more tips about social networking online, take a look at Nancy Marmolejo’s “7 Tips to Build Your Visibility and Credibility with Social Networking.”

As long as there are search engines and Websites, SEO will be a source for new business. For those who benefit from attracting search customers from specific geographic locations, Marsha Yudkin discusses specific on-site methods for improving geographically focused search rankings. If you are thinking about outsourcing local search optimization, read Scott Buresh’s analysis of Sams Club’s local SEO service.

Having your work published in print publications can bring attention to your business as well. In “Why Don’t Magazine Editors Like My Article Ideas?” Marcia explains ten common barriers to becoming published in print and how to overcome them. She discusses magazines specifically, but you can apply the general techniques to publishers in any medium ― print, digital, audio, or visual.

Publicity and press releases are another media-driven source of attention. In her third article this issue Marcia Yudkin explains how media releases can help attract customers when releasing a new product.

Enjoy!

Bobette Kyle

February 21, 2008

Super Bowl XLII Advertising and Marketing

Hello Folks -

This is a special Super Bowl follow-up edition of the WebSiteMarketingPlan.com news. Last month, I invited you to identify trends in Super Bowl XLII advertising and promotional methods, then think of ways you can incorporate them into your own marketing plans. Did you get a chance to do it? I did. Take a look at my new “Super Bowl XLII Advertising and Marketing” article for some ideas:

http://www.websitemarketingplan.com/marketing_management/superbowl7.htm

Super Bowl XLII Advertising and Marketing

by Bobette Kyle

Earlier this year, I invited you to try to identify trends in Super Bowl XLII advertising and promotional methods, then think of ways you can incorporate them into your own marketing plans. Did you get a chance to do it? I did. My post-Super Bowl observations and thoughts follow.

Texting Messaging

The number one promotional trend I noticed this year was viewer interaction through text messaging. Texting is hot and text message marketing is coming into it’s own over the last couple of years. This can be a win for everyone when the customer prefers to communicate this way. Some examples from Super Bowl advertisers:

Team of the Decade. (Survey sponsored by Cadillac)

Throughout Super Bowl Sunday, Fox Sports aired segments highlighting the best team from each of last five decades (1960s: Green Bay Packers, 1970s: Pittsburgh Steelers, 1980s: San Francisco 49ers, 1990s: Dallas Cowboys, and 2000s: New England Patriots). After each segment, fans were invited to vote for their favorite by sending a text message or voting online.

Call the Play. (Presented by Samsung)

This is actually an ongoing game available for most of the NFL games throughout the season (AirPlay). As you watch the game, predict the next play - players, the play, and defense — through your cell phone or the Internet.

United Way Donations

United Way ran a fundraising spot with Tom Brady inviting viewers to text in a $5 donation. Viewers could also donate through the Website.

How can we use the concept in our own businesses? Think of activities your customers may prefer to conduct through text messaging and give them a choice. The Super Bowl advertisers gave customers the options of voting, game playing, and donating by texting. There are other approaches as well. Think about where in your own business you can apply this form of communication. Customer service? Ordering? Shipment notifications? The possibilities are limited only by your imagination.

Website Interaction

By now, integrating Websites into advertising campaigns old hat. The easy lesson here is to communicate your Website address at every opportunity. For the most part, Super Bowl advertisers did just that. A majority of the commercials invited you to visit the site or flashed a URL across the screen at some point. There were, however, a couple of twists on this old technique:

Advertising a Commercial

GoDaddy.com aired a commercial advertising another commercial. As in several recent years, the first commercial the company submitted to the network was supposedly rejected as too risqué. This year, the whole point of the commercial that actually aired was to pull people to the Website to view the “rejected” ad. Horny men, apparently, are a major purchaser of domain names.

Customer Fame

Tide-To-Go has invited us to “get famous” by creating a talking stain ad and entering it in a contest at mytalkingstain.com. The winner’s ad will air during a prime time TV show.

Both the Tide and GoDaddy ads gave viewers a compelling reason to visit the companys’ Websites. As a marketer, the critical result is to convert that action into increased purchasing behavior. This could happen in a variety of ways: by converting them to purchasers at the time of the visit, moving them further along in the buying process, or increasing brand awareness (i.e. increasing the chance of a future purchase). When developing your own promotional campaigns that are only tangentially related to your product, specifically address how the campaign will increase purchasing behavior in your target customers.

Branding through logo recognition.

Some advertising creates an immediate sales increase, but this isn’t the only feasible advertising goal. Commercials can also be a means for long-term branding. The Under Armour Prototype commercial is an example. Notice how many times the logo shows up during the course of the ad. My guess is the primary goal of this commercial is to increase brand recognition, as Nike has done over the years. How many athletes instantly think “Nike” at the site of that checkmark logo? Almost 100%, I would imagine. The lesson here is to consider brand equity in your marketing programs. Some marketing benefits build long-term, rather than hit immediately.

So, those were my Super Bowl XLII marketing observations. Were they different from yours?

February 5, 2008

Marketing Communications - Knowing what you aren’t

Filed under: Marketing Methods, Marketing Planning, Marketing Strategy, Small Business — Bobette Kyle @ 4:00 pm

We marketers preach “targeting” and “differentiation” and tell you to focus on what makes you different in your marketing communications. To get to that point, however, you need to first understand what you are not. And learn to pass on opportunities that are inconsistent with your goals. Scott Ginsberg of NametagTV.com tells you exactly how:


February 1, 2008

AB Super Bowl 2008 Commercials Leaked, Customer Interaction

Bob Lachky, executive vice-president for global industry development at Anheuser-Busch, “leaked” tidbits about the AB 2008 Super Bowl commercial spots earlier this week on KMOX radio in St. Louis. According to Bob, the company begins working on many more commercials than they will actually use. If my memory serves (which it often does not…so don’t quote me on this), there were approximately 24 sets of creatives for the final seven spots. The opening Bud Lite commercial is one that shows what happens when the beer gives one fire-breathing ability. Of course, there’s a clip on YouTube! His favorite, though, is the “Rocky-esque” story of Hank the Clydesdale who doesn’t make this year’s team. Poor Hank. (Do you ever yearn for the days when you had to actually wait to peak at the commercials!)

Anheuser Busch is also taking viewer participation and multimedia a step further this year, with a combination TV / Online / text messaging promotion. There is a secret, un-released commercial that can be viewed ONLY by people who register their telephone number online (at http://www.budbowl.com. Confirm registration by replying to a text message from Anheuser Busch), then vote as each AB commercial airs during Super Bowl XLII. Text in a vote for every spot (or maybe it’s for only your favorite…not sure which), and you’ll receive a text message with the secret code to unlock the bonus commercial on the Website.

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